How can we help?

Troubleshooting

Notifications are not arriving

1. Open Your Boss → Settings and turn on Enable Notifications.
2. Open iPhone Settings → Notifications → Your Boss and allow notifications, sounds and alerts.
3. Make sure the task alert time is in the future.
4. Open the app once after changing schedule windows so local notifications can be refreshed.

Tasks are not synchronizing

1. Confirm that you are signed into the same Your Boss account on each device.
2. Check that the iPhone has a network connection.
3. Keep the app open briefly to let pending offline changes synchronize.
4. If an error remains, sign out and sign in again only after confirming the latest tasks are visible on another connected device.

A completed task needs to return

Open Completed, find the task and tap the checkmark on the right. The task returns to the Board.

A repeating task is missing

Repeating occurrences are created by their selected pattern. They do not remain as overdue routines. Confirm the task is set to Daily, Every 2 days, Weekly or Every 2 weeks and open the app after the new day begins.

Subscriptions and purchases

Restore Purchases

Open Your Boss → Settings → Membership and select Restore Purchases. Use the same Apple Account that made the original purchase.

Manage or cancel

On iPhone, open Settings → your name → Subscriptions → Your Boss. Canceling stops the next renewal but normally leaves access active through the current paid period. Deleting the app does not cancel the subscription.

Trial and billing

Eligible new subscribers may receive a 14-day trial. Apple shows eligibility, localized price and renewal terms before confirmation. Billing and eligible refunds are handled by Apple.

Account help

Forgotten password

On the sign-in screen, choose Forgot password and follow the secure link sent to your account email. A new password cannot be the same as the old password, and a successful reset signs out other active sessions.

Active devices

Open Account Settings to review active devices, remove an individual session or log out all devices.

Email verification

Open the verification link sent after account creation. Check spam or junk folders if it does not arrive, then request a fresh message from the app.

Privacy and account deletion requests

You can delete individual tasks, subtasks, categories and schedules inside the app. To request a copy, correction or deletion of your full account data, use the developer support contact published on the Your Boss App Store product page. Include the email address connected to the account and write “Privacy request” or “Account deletion” in the subject.

For security, we may ask you to verify account ownership. Account deletion and App Store subscription cancellation are separate: cancel an active subscription from Apple Account settings even if you request account deletion.

Contact support

When reporting a problem, include the app version, iPhone model, iOS version, what you expected and what happened. Do not send your password, access tokens or other secrets.